Dear Stefan, Roger and Team,
Thank you for delivering our dream pool that was done quicker than planned, completed exactly as bid, constructed better than imagined and looks and functions better than we could have imagined. From day one we were totally impressed with your teams attention to detail and your cleanliness. Your team looked and acted as though they were building this pool for themselves. They were always aware of the little things my wife seems to think only I see. Attention to detail and all aspects of your customer service was excellent. Keeping our yard organized and picked up nightly was a big plus.
Neil took our ideas and hit it out of the park on design, dimensions and overall appearance. Stefan overseeing the project and checking in with us daily to advise of progress and answer all of our questions was invaluable to our peace of mind. roger coming out and moving dirt to make sure the project was done on time was over the top!!!How many owners will do that??? Roger, you asked us "Is there anything you would like changed or you don't like about your pool/spa?" was the ultimate owner's quest for platinum customer service. By the way--we love everything about our pool/spa and wouldn't change a thing!!! Ramon was a magician at surface design, rock/boulder placement and fit. One night he was actually working until 11pm just to make we were happy and the job was completed on time. You were actually about three weeks ahead of schedule!!!
I have been in the service business for 30 years and can honestly tell you guys that outside of my Chiropractic clinics I haven't experienced outrageous service very often. We definitely experienced AAA+ outrageous service and end product from your team. Please consider this letter an acknowledgement you can use us as a testimonial for all future customers. Any and all pictures of my pool can be used as well to demonstrate the top quality product you delivered to my family.
Dr. Jon Baker
Wow! I can not believe the last two reviews. I for one was VERY pleased. My husband and I purchase bank owned homes and remodel them to rent out. Our last project had a damaged pool that we were going to fill with dirt. We called a few pool companies and decided to go with Custom Pool Plastering. Right choice, the pool look great! They did everything they said and more. The whole job took less than a week.
We are planning to use them again to build a pool on our new project!
Please believe me, they do a wonderful job.
Stefan did such a great job. We were kept up to date throughout the whole process. We love our pool now! - Jill, Modesto, CA
We had our pool re-plastered by Custom pool plastering. Stefan came out give us a very reasonable estimate for the job. He was very helpful in what type of job we wanted. He advised us of all the aspects of the job and awnsered all our question both prior to and after the job was completed. The pool looks great and all the work was completed in a timely manner....We are very satisfied....
We recently had our 1996-vintage pool and spa replastered, all the tile replaced, the broken concrete and brick planter boxes around the pool and spa repaired (which were cracked and falling away from the back of the pool), the sheer descent replaced, and the lighting repaired by Custom Pool. We are VERY happy with the results. The workmen did an EXCELLENT job, cleaned up the work site thoroughly at the end of each work day, and were obviously very talented and experienced at the jobs they did. We would definitely recommend their work to others.
Was the experience perfect? No, this type of job seldom is. There were gaps of a few days between different aspects of the job which we weren't always aware of. To be fair, however, they did complete the job within the 30 days they estimated it would take. (Since the swimming season for this year was over, I didn't care.) My only complaint would be the lack of expertise in getting the chemical levels in the pool and spa to the proper levels. The spa had to be drained twice after the replastering was complete because the workmen had put the wrong amount of chlorine and other chemicals in it. But this was corrected and everything turned out great. Other than this one problem, our total experience with Custom Pool was great!